When trusting a heating and air conditioning company to your home, there are certain questions to be asked: How do you know if your system is installed properly? Did you receive any written documents to show proper operation? Did you get the system you thought you would?
At Stewart's, we suggest you only do business with a company that provides written procedures to address each of these critical questions. Our Quality Assurance program makes sure you receive the very best service possible.
Our Quality Assurance Program improves the communication system with our customers, documents the operating system's performance, and provides you an easy way to express your opinion. Our Quality Assurance Program is second to none.
Our project managers are the foundation of our Quality Assurance program. A project manager, not a sales person, will come to your home to learn about your concerns. This is an extremely important detail. Our project managers are technically trained to evaluate your needs to create a healthy and comfortable environment in your home. The project managers will listen to your concerns and develop a plan specific to your comfort system and home. By serving as the communicator between your needs and our install team, you can be assured of a clear line of communication regarding your system.
Once the install team has the system operational, they create a written "start-up" report. This report captures information to show the operation of the system. At Stewart's, we use these reports to compare readings to the engineering information provided by the manufacturer.
Finally, every customer is presented with a satisfaction survey. When our customers provide feedback on our services, we can continue to grow to improve and meet your needs even better.
